Once we ship your order, you will receive tracking information via email.

We also offer free pick up from our premises during our opening hours.

- Our system uses your e-mail as your user name so as long as you remember your e-mail that you opened your account with you may request a new password from the login screen.
- First go to the My Account screen, select "Forgot your password?".
- Enter the email address associated to your account and click ''Submit''.
- You will receive an e-mail shortly after. If you've forgotten both the e-mail and password, you may e-mail info@etiket.ca and ask for both your username and password. Those will be sent in two separate emails within the next business day.

Yes, we accept phone orders by calling 514.282.2727

Our policy lasts 30 days. You can return unopened, unused products within 30 days for a full refund in your original payment method.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You can refer to our return policy for more details.

Unfortunately, at this time there is no way to transfer a spa credit or certificate to your online account. If you would like to use your spa gift card but are unable to make it into a store, we suggest that you place a phone order through one of our stores, and they can charge you using your gift card. The store will then send your items directly.