Shipping policy

At Rainspa, we strive to make your shopping experience simple and convenient, whether you live in Canada or the United States. We offer home delivery to eligible destinations, as well as free local pickup at our spa during opening hours.

Processing and Shipping Times

The delivery timeline consists of two stages:

Processing time: Each order is reviewed, prepared, and packaged within 2 business days of being placed.
Shipping time: Once your order has shipped, delivery generally takes 2 to 7 business days, depending on the destination and shipping service selected. Delays may occur during peak periods or due to customs procedures.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Destinations and Rates

We offer shipping to Canada and the United States, subject to service availability for your delivery address.

Shipping rates are calculated at checkout based on the destination, weight, and dimensions of your package. The applicable shipping charges will be displayed before you complete your purchase.

Shipping rates and delivery times may vary depending on the destination and shipping service selected.

Taxes and Customs Duties

Applicable taxes are calculated at checkout based on your shipping address and current tax regulations.

For orders shipped to the United States, applicable customs duties and import taxes are calculated and displayed at checkout. These charges are collected in advance to help prevent unexpected import fees upon delivery.

Local Pickup

Free local pickup is available at our spa during opening hours. You will receive the information needed to collect your order once it is ready.

Out-of-Stock Items

We do our best to keep our inventory up to date. However, occasional inventory discrepancies may occur after an order has been placed.

If an item you ordered is unavailable, we will contact you to discuss the available options: waiting for the item to be restocked or receiving a refund for the unavailable item.

Order Cancellations

You may request to cancel your order at any time before it has shipped. Once your order has shipped, please refer to our Refund Policy for the applicable terms and conditions.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking link. Tracking information is updated by the carrier as your package progresses through the delivery process.

Shipping Delays

If your order has not arrived within the expected delivery timeframe, please contact our team at info@rainspa.ca. We will investigate the delay with the carrier as needed.

Damaged Packages

If your package shows visible signs of damage upon delivery, we recommend refusing the shipment, if possible, and contacting our team.

If the package has already been accepted or delivered in your absence, please email us at info@rainspa.ca, ideally including photos of the packaging and damaged items.

Shipping Insurance and Lost Packages

Shipments are covered against loss or damage in accordance with the terms and coverage limits applicable to the shipping service used.

If your package appears to be lost or arrives damaged, please contact us at info@rainspa.ca. We will initiate an investigation with the carrier when necessary and advise you of the next steps.

A refund or replacement will be offered in accordance with the investigation findings and applicable policies.